How we will deal with any complaints
If you wish to discuss any issues you have with the way you are treated on our programme, or the advice or information you have been given, please talk to your Coach or Programme Support team Advisor. Most complaints can be sorted out quickly and easily by following this procedure.
If you are unable to reach a solution with your Coach, your complaint will be passed to their local Manager who will investigate the complaint and aim to write to you with their findings within ten working days.
If you are not satisfied with the outcome of the initial investigation, your issue will be escalated to the National Manager who will investigate further and aim to provide written feedback within ten working days.
We will investigate complaints thoroughly and look to provide a positive resolution to all issues presented to us.
If you are still not satisfied with Reed Wellbeing’s resolution of your complaint, you have the option of escalating the complaint to the Reed Wellbeing Chairman who will investigate further and aim to provide written feedback within ten working days.